Returns & Refunds

Cancellation Policy
Customer can cancel their order/requested service within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed. To cancel the order, please email us on support@spaza.ae or whatsapp us on 050 503 4151.

Returns
Items should be returned within 7 days of receiving the Item. To be eligible for a return, your item must be unused and in the same condition that you received it. The box should not be opened and also must be in the original sealed packaging. Seal should not be tampered.

To complete your return, we require a receipt or proof of purchase.

Submit return request

To submit a return request please click below link.

Request return

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your account.

If the refund is due to stock not available or we as a seller are not able to fulfill the order 100% of your paid amount will refunded.

If the refund is due to customer's change of mind - bank transaction charges + delivery and return pick up fee of 20 AED will be deducted from the total order value.

 Refunds will be done only through the Original Mode of Payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please contact us at support@spaza.ae

Sale items (if applicable)
Only regular priced items may be refunded, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@spaza.ae